INSURANCE
What kind of insurance policies are offered by Centralwings?
Centralwings offers two insurance packages: 10 and 28-day. Both of them cover the same range of events, i.e. medical aid costs, assistance, baggage loss costs and all expenditures resulting from the necessity to resign from a Centralwings flight due to a properly documented reason independent of a passenger. Detailed information may be found on our special site on insurance options.
NOTE!
If a person making a reservation and insurance package purchase travels with an infant, the child is also covered by the insurance free of charge (the parent/guardian is not obliged to buy another package). Children up to 16 years of age accompanied by an adult pay the same insurance fee as adult passengers.
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What is the number of my insurance policy?
The policy number is identical to the number of your confirmed reservation for which a given insurance package has been selected. The insurance packages may only be ordered for reservations made through the Centralwings website (reservations made through the Call Centre do not apply). A note concerning the selected insurance package can be found on the reservation confirmation (the Itinerary) in the form of an additional amount. The confirmation in question is sent by e-mail to the person making the reservation.
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How do I make a claim to the Insurer?
In the case of a claim, Insured persons must contact a proper ELVIA Call Centre department where they will receive all necessary information and instructions on loss adjustment. Please contact the Call Centre before any costs are incurred, if possible. For instance, if a person requires medical consultation during the travel period, this circumstance should be first reported to the Insurer, if such notification is possible before any consultation takes place at a given location during the travel period.
France
Ireland
Italy
+ 33 1 42 99 03 95
+ 35 31 602 7000,
+ 39 0 226 609 504
Poland
Portugal
UK
+ 48 22 5 222 734,
+ 351 21 004 92 64,
+ 44 20 8603 9868
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